FAQ
Frequently Asked Questions
How long does shipping take?
Shipping times vary by location. Lebanon: 7-15 business days. Middle East: 10-20 days. Europe & USA: 10-25 days. Rest of World: 15-30 days. You'll receive a tracking number once your order ships.
Do you ship to Lebanon?
Yes! Lebanon is our primary market. We ship directly to all areas in Lebanon and offer Cash on Delivery (COD) for your convenience.
What is Cash on Delivery (COD)?
COD means you pay for your order when it arrives at your door. No need to enter any payment information online. This service is available in Lebanon and select Middle Eastern countries.
What currency are your prices in?
All prices on TrendVault are listed in USD (US Dollars). This protects you from currency fluctuations and ensures transparent pricing.
Are there customs fees?
For Lebanon, orders under $100 USD are generally duty-free. Orders above $100 may be subject to customs duties (5-30%) and VAT (11%). Customs fees are the responsibility of the buyer and vary by country.
How do I track my order?
Once your order ships, we'll email you a tracking number. You can use it to track your package on our website or directly through the carrier's tracking page.
What is your return policy?
You have 14 days from delivery to request a return. Items must be unused and in original packaging. Contact us at support@trendvault.store to start a return.
What if I receive a damaged item?
Contact us within 48 hours of delivery with photos of the damage. We'll send a replacement or issue a full refund at no cost to you.
Are your products authentic?
We source our products from verified global suppliers. Every product is quality-checked before shipping to ensure you receive exactly what you ordered.
How can I contact you?
You can reach us via:
- Email: support@trendvault.store
- - WhatsApp: Message us anytime
- - Instagram: @trendvault
- We typically respond within 24 hours.
Do you offer discounts?
Yes! Follow us on TikTok and Instagram for exclusive discount codes, flash sales, and free shipping promotions. Subscribe to our newsletter for first access to deals.